DealzPot – Frequently Asked Questions (FAQ)

Effective Date: May 24, 2025

Welcome to our FAQ page! Here, you’ll find answers to the most commonly asked questions about our products, orders, shipping, returns, and more. If you have any other questions, feel free to contact us at contact@dealzpot.com.

General Information

1. What is DealzPot? DealzPot is an online store committed to offering high-quality apparel that enhances your visual appeal and provides exceptional comfort and durability. We focus on transparent product representation and customer satisfaction.

Orders & Payments

2. How do I place an order? To place an order on DealzPot, simply browse our website, select the products you want, add them to your cart, and proceed to checkout. You will be prompted to enter your shipping details and payment information to complete the purchase.

3. Can I modify or cancel my order after placing it? Yes, you may cancel your order for a full refund at any time before it has shipped. To modify your order, please contact our customer service team immediately. Once an order has shipped, it cannot be canceled, but you may be able to return it under our [Link to Return & Refund Policy Page]Return & Refund Policy.

4. What payment methods do you accept? We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal for a secure checkout experience.

5. Is it safe to shop on your website? Absolutely! We prioritize your security. We use industry-standard encryption (SSL technology) to ensure that all your personal and payment information is secure during transactions. We do not store your full credit card information on our servers.

Shipping

6. Do you offer international shipping? Yes, we ship worldwide! We offer free standard shipping to the US, UK, Canada, and Australia. For other regions, we charge a flat rate of $25 USD for shipping.

7. How long does shipping take? Our shipping process involves:

  • Processing Time: 5-7 business days (time to prepare your order for shipment).
  • Transit Time: 5-8 business days (time in transit from our fulfillment center).
  • Total Estimated Shipping Time: 10-15 business days (total time from order placement to delivery, varies by location).
  • Business days are Monday through Friday, excluding public holidays.

8. How can I track my order? Once your order is shipped, you will receive an email with your tracking number. You can use this number to track your package on the respective carrier’s website (e.g., DHL, FedEx, USPS).

9. Do I have to pay customs duties or taxes?

  • For US customers: Applicable state sales tax will be calculated and added to your order total at checkout based on your shipping address. You do not pay customs duties on orders shipped within the US.
  • For International customers (Outside US): All international orders are shipped on a DDU (Delivery Duty Unpaid) basis. This means you are responsible for paying any import duties, customs fees, or taxes imposed by your country’s laws directly to the relevant authorities upon delivery.

10. Do you ship to PO boxes or APO/FPO addresses? Unfortunately, we do not ship to PO boxes, APO (Army Post Office), or FPO (Fleet Post Office) addresses. Please ensure you provide a valid physical address for shipping.

Returns & Exchanges

11. What is your return policy? We offer a 30-day return policy from the date of delivery. Eligible items must be unused, unworn, and in their original packaging with all tags. For a comprehensive overview of eligibility, non-returnable items, and the full process, please refer to our dedicated [Link to Return & Refund Policy Page]Return & Refund Policy.

12. How do I request a return or exchange? To request a return or exchange, please contact us at contact@dealzpot.com within 30 days of receiving your order. Provide your order number, a description of the issue, and any photos (if applicable). Our customer service team will guide you through the authorization and process.

13. Do I have to pay for return shipping? Return shipping costs are the responsibility of the customer for returns due to customer remorse (e.g., wrong size/color, changed mind). If the return is a result of our error (e.g., you received an incorrect, damaged, or defective item), DealzPot will cover the return shipping costs by providing a prepaid return label.

14. How long does it take to process a return or exchange? Refunds are processed to your original payment method within 7 business days after we receive and inspect your return. Exchanges are processed within 14 business days after we receive and inspect the returned item and confirm the exchange.

Product Information

15. How do I know if the product will fit me? We provide a size guide on each product page to help you choose the right size. If you’re unsure, feel free to contact us for personalized size recommendations.

16. Can I customize or personalize products? At this time, we do not offer customization or personalization for our products. However, we are always working to improve our offerings, so please check back for updates!

17. Do you offer gift cards? Currently, we do not offer gift cards, but we are considering adding this option in the future. Stay tuned for any updates!

Order Issues

18. What should I do if I receive a damaged or defective item? If you receive a damaged or defective item, please contact us within 30 days of receiving your order. Send an email to contact@dealzpot.com with your order number and clear photos/videos of the damaged or defective item. We will assist you in getting a replacement or issuing a refund in accordance with our Return & Refund Policy.

19. What happens if my order is lost or delayed? If your order is lost or significantly delayed, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and ensure your order is delivered. In case of an issue that we are unable to resolve (e.g., confirmed loss), we will issue a refund or offer a replacement.

Contact Us

20. How can I get in touch with DealzPot? You can reach us via email at contact@dealzpot.com or call us at +1 (512) 492-5287. Our customer service team is available from Monday to Friday, 9 AM to 5 PM Central Time.

21. How can California residents exercise privacy rights? Under California law, you may have the right to opt-out of the sharing of your personal information. To exercise this right, please email us at contact@dealzpot.com with ‘CCPA Opt-Out’ in the subject line. For more details on your privacy rights, please refer to our Privacy Policy.